HOW TO ORDER
Shopping at MinistryOfConcrete.com is simple!
We ship Internationally to any country of the world, without having to become a member!
This is how you do:
Click on the item you like, choose the size you want, and click the “ADD TO CART” button. For check out, you just click on the shopping cart icon, on the very right side, on top of the page. At the Check Out, you fill in your address and contact info. Choose Payment Method. Mark the “Agree” check-box. Click “Proceed to Confirmation”. On the next page click “Proceed to Checkout”.
Your Order info will automatically be emailed to you.
Welcome to MinistryOfConcrete.com!
METHODS OF PAYMENT
We accept payment by the following methods:
-PayPal (for BOTH International or Greek orders)
-Bank Wire Transfer (for BOTH International or Greek orders)
-Cash on Delivery (for orders from Greece ONLY)
Depending on their region EU, USA and UK customers can pay with their
The rest of regions are able to pay only in Euro (€) currency.
ORDER PROCESSING & SHIPPING
Processing: Order processing takes two working days. Customers acknowledge time difference as warehouses are located in Athens Greece Local time: GMT+2.
Orders received Friday afternoons later than Local hour 5pm GMT +2 have a processing time of 4 days ie 2 Weekend days +2 working days.
Shipments to the US have an average lead time to destination of min approximately 20 days.
By acknowledging and agreeing to above terms and conditions customers having being shipped items are not entitled to request cancellation during goods in transit period. All costs will burden the customer.
The above terms conditions are used in case of disputes with paypal or credit card transactions.
SHIPPING / DELIVERY TIME
ALL international orders are shipped with Hellenic Post (Registered).
All customers get a tracking number so they can follow their package during the whole transit time. All packages are fully insured for your security.
• It is NOT possible to have a shipping address that differs from the billing address.
International customers outside the EU (European Union), please note that in some cases you might be subjected to customs, import taxes or brokerage fee when ordering from us at Ministry Of Concrete, please check with your local customs office for your local rules and regulations. Non-EU orders are shipped solely on customer’s own responsibility, as Ministry Of Concrete cannot
act on customers’ behalf on tax and customs issues. Any order shipped to countries outside the EU can be possibly stopped at customs.
We don´t deduct VAT for international orders.
CANCELLATIONS AND CHANGES
If you’d like to cancel your order or make any adjustments it is important that you contact us as soon as possible so that we don’t pack and ship the order.
Always type ‘CANCELLATION’ or ‘ORDER CHANGE’ along with your order number in the subject field on the email and we will look into the matter.
If an order is cancelled before it has been sent out we reserve the right to charge a restocking fee of 10 EURO.
MULTIPLE ITEMS ORDER
We reserve our rights to cancel any orders that is done in multiple quantities on the same item.
Specially on limited items and sneakers.
If you are uncertain, then please email customer service ([email protected]).
REFUNDS & EXCHANGES:
You can return an item within 30 days at your own expense. The item have to be un-used and in new condition. For example; do not send caps in envelopes and don’t label any shoeboxes, that will end with you not getting a full refund. Both the returned item AND the packaging has to be in un-used as new condition, if the package is damaged we will charge a fee of at least 20% of the value of the merchandise or 25 EURO.
We will either exchange the returning item(s) and send it to you freight-free or refund your money, right after we have received them and checked its condition.
Ministry Of Concrete does not refund shipping costs. Even if there is a “Shipping Free” transaction applied,
Ministry Of Concrete has the right to remove the shipping cost, providing legal receipt of it to the buyer.
If you place an order and refuse the package when it arrives, you will not get a full refund for your order. You will be charged with the costs of the shipping fees, and also with an additional penalty fee of 10% of the orders value or at least 25 EURO.
Greek law applies to your contract when you purchase with us at MinistryOfConcrete.com.
NOTE: It is very important that you provide us with a telephone number that you use during day time, preferably a cell phone number.
Please use these Returns Forms:
- International (PDF)
- Greek (PDF)
NOTE: The process of refunds & exchanges can take up to 30 days.
Any returns should be sent to:
Ministry Of Concrete
Please direct ALL enquiries regarding returns to: [email protected]
Please state your order number in the header.
The easiest way to communicate with us is by mail:
[email protected] – Our ambition is to answer you within 48 Hours during weekdays.
+30 210 3425255 between 12.00-17.00 (Monday, Wednesday, Saturday) & 12-21.00 (Tuesday, Thursday, Friday)
You can also connect with us through:
Facebook: Ministry Of Concrete
We are ready to assist you the best.